Medical aid review questions

“Regardless of the information available to consumers, it is astonishing how many people do not pay close enough attention to changes in their benefit levels versus premiums payable from year to year,” says Jill Larkan, head of healthcare consulting at GTC. This is due to the continued perception that medical aids are too complex, even though healthcare advisers are always available to explain changes and their impact.

“Reviewing medical aid changes for the year ahead does not have to be an onerous task – it can be simplified into six questions which every consumer should be asked before deciding whether to stick to their current plan or whether a change would bring much-needed savings or appropriate benefit increases.”

Are you anticipating big medical events for next year?

Life changes such as childbirth, decisions to have significant elective operations or even special dental treatment undertaken, will require due consideration when evaluating your medical aid for next year. In the case of operations, consumers should not only consider the actual procedure, and possibly an extended hospital stay, but also the cost of specialists and after-care.

Would a network work for you?

Many medical aids offer a premium discount for using practitioners and hospitals within a certain network. Members should seriously consider these network options, paying special attention to doctors and specialists they may need, as well as whether the hospitals or clinics suit their medical requirements and are suitably geographically located.

Reductions in premiums when an individual decides to take up the option of a network plan could offer significant savings with practically the same benefits.

How far did you get on your medical savings account this year?

It is imperative to take stock of the actual medical aid savings account usage for the previous year. If it is usually depleted by March, you may consider upgrading to a plan that provides for additional savings.

If upgrading is just not a cost-effective option, members would do well to add extra money to a secondary savings account, to prevent unplanned medical expenses eroding their monthly discretionary income.

How much more can you afford to pay in the coming year?

Review the actual increase of the premium announced by their medical aid and compare it to their salary. In most cases, an individual’s income does not grow at the same pace as medical aid expenses do.

Rather than simply carrying on with the usual plan, members should do an honest evaluation of benefit usage and risk undertaken to decide whether they can still afford their current level of benefits with a lower disposable income.

Is your medical aid presenting its changes to you?

Clients should review their medical aid with their professional healthcare adviser who will present the changes for the new year. This may be face to face, in scheduled individual member sessions, through targeted informative emails or through the distribution of videos made available to explain the expected plan changes for next year.

It’s also important to study the changes to the benefit areas which affect you most and take note of benefit losses or decreases.

When do you need to make a decision?

Make sure they know the cut-off dates for changes to plan types and ensure that all documentation is submitted on time, if they decide it is time for a change.

Reviewing medical aid options is a relatively easy way for consumers to make possible savings in a tough economy. Asking some simple questions about their needs might save them money in premiums which they ultimately may not need to pay, or ensure that their plan provides adequate cover preventing extra costs eating into their income.


Source: RiskAfrica